1xBet App Support in the Philippines
The 1xBet app provides 24/7 customer support through live chat and email.
Live Chat (fast help):
- Available 24/7 in the 1xBet app.
- Find Menu (☰) ⇨ Support ⇨ Live Chat.
- Chat window loads in 5-10 seconds.
- Typical agent wait: 1-3 minutes during evenings/weekends, near-instant off-peak.
- Fits for login issues, missing deposits, in-play bet disputes.
- Agents can handle basics and escalate complex cases.
Live chat resolves simple queries in 5-15 minutes.
Email (for detailed cases):
- Email support: [email protected]
- In cases of KYC delays, bonus disputes, bug reports, or anything needing documents or screenshots.
- Response time – 12–24 hours for standard issues, 2–5 days for investigations (payment provider verification, technical diagnostics and so on)
What to include to your ticket (essential details saves time):
- Device + OS: e.g., iPhone (iOS) or Samsung (Android)
- App version (Settings ⇨ About)
- Account ID or registered email
- Transaction ID (for payment issues)
- Screenshots and exact timestamps of the problem
- What you already tried (restart, reinstall, etc.)
If it’s not fixed, ask for escalation to a supervisor or specialist team. Keep records of all support interactions (screenshot chat, save emails).